Microskills es el programa original del entrenamiento de las habilidades de entrevista y es el más investigado. Los fundamentos del escuchar se han enseñado a cientos de miles de personas a través del mundo y en 17 idiomas, o más.

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Utilizar por el segundo capítulo la habilidad más fundamental del escuchar, el comportamiento atencional. Aprender y dominar las habilidades de escuchar básicas, tales como preguntar, motivar, parafrasear, reflejar sentimientos y resumir, utilizando un proceso de aprendizaje paso-a-paso. Entender cómo adaptar las habilidades de entrevistar a las diferencias individuales y multiculturales. Completar una entrevista bien estructurada usando solamente las habilidades de escuchar. Enseñar a tus propios clientes y a otras personas las importantes habilidades de escuchar, y utilizar estas habilidades con grupos y familias. Dr. Carlos Zalaquett is a professor in the Department of Educational Psychology, Counseling, and Special Education at The Pennsylvania State University, where he also serves as co-coordinator of the Clinical Mental Health Counseling Specialization. He is the vice president for the United States and Canada of the Interamerican Society of Psychology and the president-elect of the Pennsylvania Mental Health Counselors Association. Dr. Allen Ivey earned his doctorate in counseling at Harvard University and is distinguished university professor (emeritus) at the University of Massachusetts, Amherst. He is a past president and fellow of the Society for Counseling Psychology of the American Psychological Association, as well as fellow of the Society for the Psychological Study of Culture, Ethnicity, and Race and the Asian American Psychological Association. Dr. Mary Bradford Ivey earned her doctorate at the University of Massachusetts, Amherst. A fellow of the American Counseling Association, her elementary guidance program was named one of the top ten in the United States. She has lectured widely throughout the United States and internationally, and is the author of multiple books, chapters, and articles. Norma Gluckstern Packard received her doctorate from the University of Massachusetts, Amherst, where she and Mary Bradford Ivey were among the founding members of the Women's Center. From Amherst, Norma went on to teach in the psychology department at Catholic University. She left the academic world and became the first female warden at Patuxent Correctional Facility in M